Refund policy
30-Day Return Guarantee
You have 30 days from the date of delivery to return your item. If you are not completely satisfied with your purchase, we will refund you or exchange the item — your choice.
Return Conditions
- Items must be unworn, in their original condition and in the original packaging.
- Buy-one-get-one orders: both bags form a single purchase. If you return the paid bag, the free bag must be returned with it; if you keep the free bag, its value is deducted from the refund.
- Proof of purchase (order number or confirmation e-mail) is required.
How to Start a Return
E-mail us at support@margotlibra.shop with your order number, or use our Request Service page. We will reply within 24 hours on business days with the return address and instructions. Please do not send items back without contacting us first.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except when the item arrived damaged, defective or incorrect — in those cases the return is free of charge for you.
Refunds
Once your return is received and inspected, we will notify you by e-mail. Approved refunds are issued to the original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@margotlibra.shop.
Exchanges
Want a different color or model? Start a return as described above and indicate the item you would like instead — we will arrange the exchange at no additional product cost.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If your item arrived damaged, defective, or if you received the wrong item, contact us within 14 days of delivery at support@margotlibra.shop with photos of the issue. We will send a replacement or issue a full refund — including shipping — at no cost to you. We may request photos of the damage before processing the claim.
Order Cancellations
Orders can be cancelled free of charge at any time before dispatch. Contact us as soon as possible at support@margotlibra.shop or through our Request Service page. Once an order has been dispatched it can no longer be cancelled, but you may return it under our 30-day return guarantee after delivery.
EU & UK Customers — Right of Withdrawal
If you are a consumer in the European Union or the United Kingdom, you additionally have the statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To exercise this right, notify us within that period at support@margotlibra.shop. Our voluntary 30-day return guarantee does not limit this statutory right in any way.
Contact
Any questions about returns or refunds: support@margotlibra.shop
Margot Libra is operated by MLX STUDIOS LLC, 412 W 7th St, Ste 1112, Clovis, NM 88101, United States.